Privacy Policy

Effective Date: January 2026

Caires Flooring LLC (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website: https://www.cairesflooringusa.com.

By using our website, submitting forms, requesting estimates, or communicating with us via phone, email, or SMS, you consent to the practices described in this Privacy Policy.

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1. Company Information

Business Name: Caires Flooring LLC
Business Address: 2680 Elmwood St, Fort Myers, FL 33901
Phone: +1 (239) 296-9137
Email: cairesflooring2@gmail.com

2. Information We Collect

A. Personal Information

We may collect the following information when voluntarily provided by you:

• Name
• Email address
• Phone number
• Service address
• Project details
• Any information submitted through contact forms

B. Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Pages visited
• Time spent on pages
• Referring URLs

3. How We Use Your Information

We may use collected information to:

• Provide estimates and services
• Respond to inquiries
• Send appointment reminders
• Process transactions
• Improve our website and services
• Send marketing and promotional communications
• Comply with legal obligations

4. SMS & Communication Consent (A2P Compliance)

By providing your phone number through our website or any of our digital platforms, you expressly consent to receive SMS text messages and phone calls from Caires Flooring LLC regarding appointments, service updates, and marketing communications.

Message frequency may vary. Message and data rates may apply. You may opt out at any time by replying: STOP to unsubscribe or HELP for assistance.

Consent to receive marketing communications is not a condition of purchase. We comply with the Telephone Consumer Protection Act (TCPA) and applicable 10DLC messaging regulations.

5. Cookies & Tracking Technologies

We may use cookies, pixels, and similar tracking technologies to enhance user experience and for marketing purposes.

These may include, but are not limited to:

• Google Analytics
• Google Ads tracking
• Meta (Facebook/Instagram) Pixel
• CRM tracking systems

These tools help us analyze website traffic and measure advertising effectiveness. You may disable cookies through your browser settings.

6. Sharing of Information

We do not sell, rent, or trade your personal information.

We may share information with:

• CRM providers
• Marketing platforms
• Payment processors
• Legal authorities when required by law

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the Internet is 100% secure.

8. Data Retention

We retain personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

9. Your Rights

You may request to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your information
• Opt out of marketing communications

10. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

11. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect information from minors.

12. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date.

13. Contact Information

If you have any questions regarding this Privacy Policy, please contact:

Caires Flooring LLC
2680 Elmwood St, Fort Myers, FL 33901
Phone: +1 (239) 296-9137
Email: cairesflooring2@gmail.com